Job Details

** Guest Services Associate**

****Position Purpose****

Under general supervision, the Guest Services Associate provides exceptional customer service to guests, enhances company brands, and facilitates communication across departments and to guests.

****Functional Responsibility****

****Essential Duties****

* Ensures smooth operations of daily operations; including effective and appropriate communication, successfully managing traffic flow throughout the day, and overseeing that guest are being engaged and entertained

* Greets all guests promptly and warmly; assist guest with questions, check-in and provides excellent service

* Responsible for performing daily operational responsibilities, including opening and closing duties

* Answers all incoming calls and emails promptly and professionally, addressing all inquiries; escalates to manager if guest needs additional assistance

* Responsible for accurately processing transactions on register system

* Assists customers with amending orders and following through on all levels; i.e., working within internal database, using proper notes, alerting any departments that may be affected by changes, etc.

* Assists managers, teams, and guests during emergency responses

* Recommends property experiences, including dining, tastings, pool, and events to guests

* Proactively assists current members and sells new memberships

* Keeps up to date regarding local events and points of interest, communicating information appropriately to customers

* Keeps up to date with ABC regulation and adhering to established policies and procedures regarding the handling and service of alcoholic beverages

* Works on special projects, events, and experiences

*Other duties may be assigned

****Non-Essential Duties****

*Other duties may be assigned

****Minimum Requirements****

**Education and Experience**

* High school diploma or GED required

* 6+ months related experience preferred

* Sales background desired

**Certificates and Licenses**

* TIPS certified or certification; must be obtained within 30 days of employment

* CA Food Handlers certification required; must be obtained within 30 days of employment

**Knowledge, Skills, and Abilities**

* Organized and detail oriented

* Ability to remain calm and customer focused, during times of high volume and traffic

* Knowledgeable of safety protocols and emergency protocols

* Ability to effectively communicate and provide exceptional customer service to diverse groups

* Meets changing priorities in the workplace with flexibility and enthusiasm

* Basic business math skills

* Maintains a professional appearance and demeanor

* Working knowledge of wine, wine industry and Sonoma County region

* Proficient in retail and reservation software and Microsoft Office Suite (Word, Outlook, Teams, PowerPoint, Excel)

* Ability to use multiple devices throughout role, including radios, computers, iPads and phones

* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

****Working Conditions****

* Required to drive automotive vehicle or equipment

* Indoor and outdoor environment with exposure to the elements/temperature variations

* Exposure to weather-related temperature & humidity extremes

* Shift Rotation

* Required to wear PPE (Personal Protective Equipment)

* Work in close quarters or confined spaces

* Occasionally may be required to lift and carry cases of wine

* Must be able to work evenings, weekends, and holidays as needed

****Work Standards****

* Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships

* Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner

* Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training

* Follows all Company policies and procedures

****Additional Comments****

Management retains the discretion to add to or change the duties of the position at any time.

Delicato Family Wines offers its temporary employees a generous and comprehensive benefits package. The core health insurance component includes medical coverage. In addition you will be eligible to participate in the 401(k) plan with a generous company match, and sick time accrual.

Delicato Family Wines is an Equal Opportunity Employer.

**Nearest Major Market:** Santa Rosa

**Nearest Secondary Market:** Petaluma

**Job Segment:** Food Service, Hospitality