Job Details

**Patient Service Technician- Delivery Driver**

* City of Industry, CA

* Full-Time

* Operations

* Patient Service Technician- Delivery Driver

**Enhancing the lives of those we serve every day**

**Essential Duties:**

Under the general supervision of the ROM, The Patient Service Technician is responsible for the delivery, set-up, patient education, and pick-up of Durable Medical Equipment. Patient Service Technician are responsible for keeping organized with delivery/pickup tickets along with updated Delivery Track on unsuccessful & successful deliveries made.

**Responsibilities:**

* Reports to work daily and is ready to work at the scheduled start time

* Must wear all safety equipment (i.e. back support and steel toed shoes)

* Works On-Call assignment as needed or scheduled coinciding with the Saturday schedule

* Responsible for providing CPAP, Pulse Ox, Mask Fitting and any other oxygen/DME equipment under supervision of Respiratory Therapist

* Completes initial Respironics/ResMed training program which includes annual competency assessment

* Provides patient education as part of the patient care activity according to the patient need

* Delivers respiratory, medical equipment and supplies to patients or clients

* Maintains current and update knowledge of respiratory and home care equipment

* Performs equipment set ups in a timely and professional manner

* Presents SuperCare through professional personal appearance and patient care activities

* Completes delivery and pick-up paperwork promptly and accurately, ensuring all serial numbers are listed and all paperwork is scanned into system

* Assists, when necessary, the pulling of equipment and supplies from the warehouse as ordered on patient delivery tickets

* Loads equipment, oxygen systems, and related supplies on to a delivery vehicle

* Must be familiar with all applicable laws and regulations as they pertain to setting up respiratory Equipment

* Manages all orders on route sheet and Delivery Track, delivers via company vehicle; equipment to meet ETA given

* Communicates back with dispatch and or patient if ETA cannot be met

* Adds necessary notes into Delivery Track on type of delivery

* Works with patient to solve a variety of problems, thereby acting as a company field representative (i.e. reverse demonstration process)

* Able to identify and label contaminated equipment that is picked up to be brought back to location

* Contaminated (bloodborne pathogen exposed): equipment that has any bodily fluids or has been in an insect/rodent infested environment

* Adhere to SuperCare Healths company policy/procedure on picking up contaminated labeled equipment

* Bag equipment in bag

* Transfer equipment back to location

* Unload and place equipment in Dirty (quarantine) designated area

* Responsible for attempting to successfully pick up rental equipment, as directed, follows policies pertaining to all equipment being returned

* Responsible for unloading of company vehicle, ensure all returned/picked up equipment is placed in proper designated area with pick up order attached

* Must complete a physical inspection of vehicles and document daily

* Promotes teamwork among team members which includes but is not limited to assisting other locations as needed

* Performs warehouse and office maintenance tasks as required

* Performs any other duties that may be requested by Supervisor or Management

* Understand and adheres to all of SuperCare Health company policies

* To remain knowledgeable to date on all products

* Maintain a professional, safe, and clean work environment and vehicle

* Schedule- varying start times

* On Call if applicable-Includes rotational holidays, weekdays, and weekends

* Fundamental Computer Skills

* Extensive travel via company vehicle required to patients homes and/or delivery address for set-ups and recurring deliveries

**Qualifications:**

* Must be 21 years of age

* Valid Driver's License

* DOT certification (optional)

**Education and or Experience:**

* Graduate from Accredited High School or college

* Team player-ability

* Reliable and Responsible

* Detailed oriented

* Strong organizational skills

**Benefits:**

* Medical

* Dental

* Vision

* Flexible Savings Account

* 401K

* Voluntary Life Insurance

* Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

**Perks:**

* Paid Training

* Paid Time Off

* Sick Time

* Use of Company Vehicle

* Growth Opportunities

* Employee Referral Reward Program

* Employee Discount Program

**What SuperCare Health is About**

*"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.*

*Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.*

*Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.*

*We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``*

**Connect With Us!**

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Company Business Hours - 8:30 AM 5:30 PM PST

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