Job Details

Director of Communications and Customer Experience | Government Jobs page has loaded.

Director of Communications and Customer Experience

$178,406.00 - $265,529.00 Annually

Location

14205 Meridian Parkway Riverside, CA

Full Time

Job Number

25-25

Management

Opening Date

06/16/2025

Closing Date

7/24/2025 at 5:00 PM Pacific Time (US & Canada); Tijuana

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Typical Qualifications

Typical Qualifications: Any combination of experience and education that provides the required knowledge and abilities is qualifying, along with the specific licenses/certifications as outlined below:

Typical Qualifications: Any combination of experience and education that provides the required knowledge and abilities is qualifying, along with the specific licenses/certifications as outlined below:

Education Experience ~ Bachelor's degree in Marketing, Communication, Public Relations, Public Administration, Political Science, or related field. ~ Master's degree in a related field is highly desired and can substitute for one year of experience. ~ Minimum 9 years of progressive responsibilities in the development and coordination of customer experience, communications, outreach, government relations, legislation, customer service, or related area. ~ Minimum five (5) years in a management/ supervisory capacity. ~ Experience overseeing human-centered design and integrating customer experience insights into business decisions in a government or special district water utility setting is a plus.
Required License / Certification Desirable Licenses/Certifications

~ Accreditation in Public Relations (APR) through the Public Relations Society of America (PRSA), California Association of Public Information Officials (CAPIO) or a similar organization.

~ Certified Customer Experience Professional through the Customer Service Institute of America or similar.

Along with the application, please submit a compelling cover letter and comprehensive resume that speaks to your interest in Western Water's mission and how your background aligns with the key qualifications we're seeking for the Director of Communications and Customer Experience.

Western Water is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Candidate review will begin immediately upon receipt of application materials.

Supplemental Information

Position FLSA Status
This position is at-will, exempt, unrepresented, and non-classified. Western Water employees are expected to work overtime, weekends, evenings and holidays as required to accommodate the agency needs, in addition to responding as a Disaster Emergency Service Worker.

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