Job Details
Customer Service Representative
2025-07-11 City of Redding Redding,CA
Description:
Qualifications we're looking for
What to expect from the Application and Exam Process
You will receive notifications pertaining to this recruitment at the e-mail address and text message number provided on your application. Email correspondence may go to your spam or junk mail folder.
Examination Process: A written examination will be administered. This recruitment will add to an eligibility list to fill the current vacancy, as well as subsequent vacancies (City-wide) that occur during the life of the list.
City of Redding Employees- If you took and passed the Customer Service Representative Exam examination since April 2022, you are not required to retest and may retain your prior score, OR, if you prefer, you may retest to receive a new score. You will not have the option of retesting and keeping the better of the two scores. Your name may remain on the eligibility list for a period of five years before you will be required to test again, unless significant changes are made to the examination. Either way, you must submit an online application and select the appropriate box on the supplemental question that asks to either "Retest" or "Retain" your previous score.
The typing requirement for this position is 30 NET words per minute. Candidates must attach a valid typing certificate, as outlined on How to Obtain a Typing Certificate. Please note that online typing certificates are not considered valid. by the closing date and time.
Selection Process: Final appointment is contingent upon:
The City of Redding adheres to to Cal/OSHA COVID-19 requirements.
AN EQUAL OPPORTUNITY/FEDERAL AFFIRMATIVE ACTION EMPLOYER
NOTE: This is a summary of benefits and is provided as a courtesy. For specific benefit information, refer to the labor agreements (MOUs) of each bargaining unit.
To view the Redding Independent Employees Organization - Supervisory/Confidential Employees' Unit MOU, click here.
To view the Redding Independent Employees Organization - Clerical, Technical and Professional Employees' Unit MOU, click here.
THESE BENEFITS DO NOT APPLY TO EXTRA-HELP EMPLOYEES OR PART-TIME EMPLOYEES.
Holidays:
An average of thirteen and a half per year. Fire Association covered employees receive a payment in lieu of holidays. Holiday compensation for Redding Peace Officers Association and Redding Police Managers Association employees has been converted to base pay.
Vacation:
Two weeks per year up to the fourth year of service, three weeks up to nine years of service, three and a half weeks up to fourteen years of service, four weeks up to nineteen years of service, four and a half weeks up to twenty-four years of service, five weeks after twenty-four years of service. For accrual rates for Fire Department shift employees, refer to MOU. Part-time and temporary employees may be eligible for some vacation/paid time off benefits.
Sick Leave:
Twelve working days of sick leave are accrued each year. Unused sick leave may be credited toward retirement. For accrual rates for Fire Department shift employees, refer to MOU.
Health Insurance:
Excellent medical, dental, vision, and life for employee and dependent, and long-term disability for employees.
Retirement:
Full-time employees are covered by CalPERS (formula is dependent on hire date and member status in CalPERS) and are not covered under the Social Security System.
Administrative Leave:
Management positions are eligible to receive 40 hours of administrative leave per calendar year as authorized by the department director; additional leave up to 40 hours may be granted by the City Manager.
Deferred Compensation Plans:
Available for interested employees.
Union Dues: Some job classifications are represented by collective bargaining units, the employees of which may choose to join and pay union dues.
Part-Time Retirement Benefit Program:
Part-time, seasonal, and full-time temporary employees either participate in the Social Security System or the PARS Alternate Retirement System depending upon bargaining unit assignment.
SDI:
All Redding Independent Employees Organization, IBEW - Maintenance and IBEW - Electric represented employees participate at their own expense. To view the current year's taxable wage limit, click
IMPORTANT NOTES:
Benefits described herein do not represent a contract and may be changed without notice.
01
A typing certificate of 30 net words per minute as listed in the job flyer is required for this position. Did you attach a valid typing certificate? Failure to attach a valid typing certificate will remove your application from further consideration unless you are a current City of Redding Employee with a certificate on file.
02
Current City of Redding employees only: Do you wish to retain your prior score or retest? if you are not a current City of Redding employee, please select "N/A".
Required Question
Salary : $51,204.00 - $65,352.00 Annually
Location : Redding, CA
Job Type: Full-Time (Status 3)
Job Number: 351E 3605 072025
Department: Electric Department
Division: 3605 Electric Customer Service
Opening Date: 07/07/2025
Closing Date: 7/21/2025 11:59 PM Pacific
Bargaining Unit: RIEO
Description
We are looking for someone to
- Assign and bill new accounts.
- Respond to intense daily contact with internal and external customers in person, over the telephone, and via e-mail and facsimile with regard to utility billing.
- Respond to customers' calls regarding service failures.
- Interpret and explain charges, policies, procedures, special programs, and rates.
- Conduct special billing investigations involving difficult problems; make determinations and resolve disputes.
- Keep/review records, maintain files and assign items to their proper place, locate and explain numerical data, and compare names and numbers accurately and rapidly.
- Handle difficult credit and collection issues, all according to departmental policies and procedures, requiring use of individual judgement.
- Monitor customer account balances for utilities services and initiate credit and collection procedures.
- Process and balance utility bill payments received in person, by telephone, or through the mail.
Qualifications we're looking for
- Knowledge of automated computer systems and procedures for bill collection and follow up
- Knowledge of office equipment, including computer, 10-key adding machine, and copy and fax machines
- Knowledge of methods, practices, and terminology used in financial and statistical record keeping, interpersonal communication skills, and mathematical calculations
- Ability to post and make mathematical computations rapidly and accurately, which includes handling payment transactions
- Ability to operate office machines such as a calculator, typewriter, adding machine, and data entry terminal
- Ability to compose and type business letters
- Ability to interpret utility rate schedules and customer billing records, understand and interpret city ordinances, contracts, and legal documents, compare names and numbers accurately and rapidly
- Ability to type at least 30 wpm, net (see Typing Requirement below).
- Any combination of training and experience that provides the required knowledge, skills, and abilities to perform the various job functions is qualifying.
- Typical education would include a high school diploma, or equivalent.
- Typical experience would include two years of general clerical experience, preferably including some financial record keeping and one (1) year of customer service in a call center, utility service, fee collection environment, retail environment or other related industry.
What to expect from the Application and Exam Process
You will receive notifications pertaining to this recruitment at the e-mail address and text message number provided on your application. Email correspondence may go to your spam or junk mail folder.
Examination Process: A written examination will be administered. This recruitment will add to an eligibility list to fill the current vacancy, as well as subsequent vacancies (City-wide) that occur during the life of the list.
City of Redding Employees- If you took and passed the Customer Service Representative Exam examination since April 2022, you are not required to retest and may retain your prior score, OR, if you prefer, you may retest to receive a new score. You will not have the option of retesting and keeping the better of the two scores. Your name may remain on the eligibility list for a period of five years before you will be required to test again, unless significant changes are made to the examination. Either way, you must submit an online application and select the appropriate box on the supplemental question that asks to either "Retest" or "Retain" your previous score.
The typing requirement for this position is 30 NET words per minute. Candidates must attach a valid typing certificate, as outlined on How to Obtain a Typing Certificate. Please note that online typing certificates are not considered valid. by the closing date and time.
Selection Process: Final appointment is contingent upon:
- Positive past employment references
- Passing a city paid fingerprint criminal check (applicants 18 and older)
The City of Redding adheres to to Cal/OSHA COVID-19 requirements.
AN EQUAL OPPORTUNITY/FEDERAL AFFIRMATIVE ACTION EMPLOYER
NOTE: This is a summary of benefits and is provided as a courtesy. For specific benefit information, refer to the labor agreements (MOUs) of each bargaining unit.
To view the Redding Independent Employees Organization - Supervisory/Confidential Employees' Unit MOU, click here.
To view the Redding Independent Employees Organization - Clerical, Technical and Professional Employees' Unit MOU, click here.
THESE BENEFITS DO NOT APPLY TO EXTRA-HELP EMPLOYEES OR PART-TIME EMPLOYEES.
Holidays:
An average of thirteen and a half per year. Fire Association covered employees receive a payment in lieu of holidays. Holiday compensation for Redding Peace Officers Association and Redding Police Managers Association employees has been converted to base pay.
Vacation:
Two weeks per year up to the fourth year of service, three weeks up to nine years of service, three and a half weeks up to fourteen years of service, four weeks up to nineteen years of service, four and a half weeks up to twenty-four years of service, five weeks after twenty-four years of service. For accrual rates for Fire Department shift employees, refer to MOU. Part-time and temporary employees may be eligible for some vacation/paid time off benefits.
Sick Leave:
Twelve working days of sick leave are accrued each year. Unused sick leave may be credited toward retirement. For accrual rates for Fire Department shift employees, refer to MOU.
Health Insurance:
Excellent medical, dental, vision, and life for employee and dependent, and long-term disability for employees.
Retirement:
Full-time employees are covered by CalPERS (formula is dependent on hire date and member status in CalPERS) and are not covered under the Social Security System.
Administrative Leave:
Management positions are eligible to receive 40 hours of administrative leave per calendar year as authorized by the department director; additional leave up to 40 hours may be granted by the City Manager.
Deferred Compensation Plans:
Available for interested employees.
Union Dues: Some job classifications are represented by collective bargaining units, the employees of which may choose to join and pay union dues.
Part-Time Retirement Benefit Program:
Part-time, seasonal, and full-time temporary employees either participate in the Social Security System or the PARS Alternate Retirement System depending upon bargaining unit assignment.
SDI:
All Redding Independent Employees Organization, IBEW - Maintenance and IBEW - Electric represented employees participate at their own expense. To view the current year's taxable wage limit, click
IMPORTANT NOTES:
Benefits described herein do not represent a contract and may be changed without notice.
01
A typing certificate of 30 net words per minute as listed in the job flyer is required for this position. Did you attach a valid typing certificate? Failure to attach a valid typing certificate will remove your application from further consideration unless you are a current City of Redding Employee with a certificate on file.
- Yes
- No
02
Current City of Redding employees only: Do you wish to retain your prior score or retest? if you are not a current City of Redding employee, please select "N/A".
- Retain prior score
- Retest for a new score
- N/A
Required Question