Job Details

Join the nations leader in second-look financing as a Customer Service Representative, Authorizations!

***Remote opportunity available, must be in or near the Beaverton, OR area***

As our Customer Service Representative, Authorizations you will:

+ Assist Retail Agents with Retail Partner Support application processing and review pended applications and determine final disposition.

+ Resolve Partner escalations.

+ Hours including nights, holidays and weekends. May be asked to work nights and weekends due to business needs.

+ Identify account holder and perform account verification.

+ Utilize the various programs on the PC to make profitable lending decisions.

+ Place outbound calls to verify application information.

+ Process credit applications received via the internet and instant credit.

+ Perform administrative tasks and other associated duties strictly conforming to FDCPA/SDCPA rules and guidelines and procedures.

+ Employees may be expected to work on site on occasion for training or coaching purposes.

+ Meet department goals and standards.

+ Other duties as assigned.

These duties must be performed with or without reasonable accommodation.

Requirements

+ High School diploma or GED.

+ Customer service experience preferred.

+ Ability to work various shifts including nights, holidays, and weekends; Must be available to work weekends and up to 40 hours per week; hours scheduled will be between 12 PM and 12:30 AM.

+ During the 3-week training course, you must be able to accommodate an 8am-5pm schedule.

+ Ability to maintain a high level of professionalism and confidentiality at all times.

+ Ability to meet critical deadlines.

+ Critical decision-making skills.

+ Ability to learn and execute on new systems and business practices.

+ Good written and oral communication skills.

+ Flexibility to adapt well to change.

+ Ability to simultaneously talk and type.

+ Strong PC skills with a preference for MS Word and Excel.

Whats In It For You:

+ Robust health insurance including individual and family Medical, Dental and Vision insurance

+ Peace of mind with Life and AD&D Insurance

+ Protect yourself with company paid Long-Term Disability

+ Save on taxes with Flexible Spending Accounts

+ Relax and recharge with Paid Time Off (PTO) Program; plus 6 paid holidays and 1 paid floating holiday.

+ Financial health with 401k plus employer match up to 4%

+ We invest in your future through Tuition Reimbursement and ongoing Learning & Development

+ Take care of your well-being through Wellness perks

About Genesis

Genesis Financial Solutions is the nations leading and largest provider of private label credit programs for non-prime consumers. The company originates private label credit cards through point-of-sale partnerships with retailers and health care providers. In addition, we have a fast-growing direct-to-consumer business, originating non-prime MasterCard accounts. Both products provide underserved consumers access to the financing they need to pursue their life goals.

We attribute our leading position in the industry to a strong focus on providing outstanding service to both retail partners and end consumers. We pride ourselves on offering the same credit experience that prime customers receive. Sophisticated analytics, high-quality execution, strict adherence to regulatory and compliance requirements and an unmatched expertise in risk management all make this possible.

Genesis Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job ID: 2022-2006

External Company Name: Genesis Financial Solutions, Inc.

External Company URL: enesis-fs.com

Street: 15220 NW Greenbrier Pkwy