Job Details

Job Title: Patient Service Representative

Location: Tarzana, CA 91356

Float Locations:

• North Hollywood, CA 91607
• Tarzana, CA 91356

Duration: 13 weeks

Positions: 3

Required Qualifications

• Experience with medical insurance, referral processes, and benefit plans
• Minimum 1 year of recent experience in an outpatient clinic or medical office
• Ability to read, understand, and respond to detailed oral and written instructions
• Hands-on experience with CS-Link/Epic

Preferred Qualifications

• 2+ years of recent experience as a Patient Service Representative
• Understanding of medical terminology

Key Responsibilities

• Act as the primary point of contact for patients both in person and over the phone
• Greet patients, address concerns, and escalate issues as necessary
• Manage patient check-in/check-out, collect co-payments, provide receipts, and reconcile payments
• Verify patient demographics and insurance details in CS-Link/Epic
• Schedule appointments and complete patient registration
• Process and track referrals and authorizations for various insurance providers
• Handle patient/provider correspondence
• Explain clinic policies, procedures, and services to patients
• Maintain a clean and sanitized workspace according to departmental guidelines