Job Details

Customer Manager

Are you a results-driven professional with a passion for sales and strategic growth? We're looking for a Customer Manager to lead and manage our principals' business within designated customer accounts. In this role, you'll drive sales performance, strengthen client relationships, and execute strategic plans that deliver measurable results. Ideal candidates will reside in the Seattle, OR market. Local travel within this market is required.

Responsibilities

Here's what you'll be doing:

• Achieve Sales Objectives: Deliver volume and sales fundamentalsincluding merchandising, assortment, pricing, and shelvingwhile optimizing cost efficiency.
• Strategic Account Planning: Develop and execute a comprehensive Customer Business Plan aligned with principal priorities to ensure long-term success.
• Client Relationship Management: Engage directly with key decision-makers to present and sell business plans, programs, and growth strategies.
• Cost and Revenue Optimization: Maximize revenue through brokerage, commissions, bonuses, and contests while managing expenditures and maintaining cost-effective operations.
• In-Store Execution: Ensure a superior in-store presence by collaborating with customer operations teams and maintaining strong retail execution.
• Trade Marketing Management: Oversee trade marketing funds, coordinate direct shipments, and leverage data insights to support sales initiatives.
• Budget Compliance: Operate within established budgets, ensuring efficient and effective resource utilization.
• Cross-Functional Communication: Maintain proactive communication with key principals and internal teams to ensure alignment and collaboration.
• Retail Collaboration: Partner with Retail Sales Managers on major initiatives such as new product launches, promotional drives, and contests.
• Market Intelligence: Apply market and customer insights to involve marketing, technology, and administrative resources in achieving business goals.
• Information Sharing: Provide timely updates on sales priorities to internal stakeholders and contribute to knowledge sharing across teams.
• Team Contribution: Share insights and collaborate with peers to build organizational capability and drive collective success.
• Technology Utilization: Use internal systems and tools to support business planning and maintain proficiency in communication platforms.
• Continuous Improvement: Offer feedback to leadership on opportunities to enhance operations and build organizational strength.
• Special Projects: Support the team by completing assigned projects that contribute to overall business success.

Qualifications

Education: Bachelor's degree in Business, Marketing, or a related fieldor equivalent professional experience.

Experience: Minimum of 6 months in retail (CPG industry), marketing, space management, or resets. Experience in sales administration or finance is a plus.

Technical Proficiency: Strong command of Microsoft Office Suite (PowerPoint, Excel, Word, Outlook) and web-based applications. Excellent presentation and communication skills required.

Project Management: Proven ability to manage multiple projects simultaneously with strong organizational and time-management skills.

Physical Requirements: Visual acuity and color perception, ability to lift up to 50 lbs. and carry up to 20 lbs., ability to push/pull materials, active listening and verbal communication, willingness and ability to travel as needed.

Why Join Us? Be part of a team that values strategic thinking, proactive communication, and a commitment to excellence. As a Customer Manager, you'll play a pivotal role in driving growth and delivering value to our clients and partners. Apply today to make a significant impact as a Customer Manager!

ABOUT US Acosta is a part of Acosta Group a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But it's not just about what we do it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact ...@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary range for this opportunity is accurate and reasonable at the time of posting. By applying, you agree to our Privacy Policy and Terms and Conditions of Use.