Job Details

Overview

Angell Animal Medical Center has an evening shift Client Liaison position for experienced applicants in our Communication Center. This is a full time 40 hours/week 2nd shift position. Sundays and Wednesdays off, the days worked are a mix of 12-8:30 and 1:30-10. This position is primarily remote; however, applicants must live in commuting distance to MSPCA/Angell Boston for training and onsite work as needed.

Do you have a passion for customer service and happen to love animals? If you have experience in call center, reception, scheduling, medical office support, secretarial, client communication, or other customer service work, you may be interested in a position with MSPCA-Angell as a Client Liaison.

Responsibilities

• Manage the flow of information between veterinary staff and clients.
• Book patient appointments.
• Convey detailed information regarding patient status, doctors reports/updates, and instructions.
• Provide general information regarding routine, specialty, and emergency pet care.

Qualifications

• Experience in call center, reception, scheduling, medical office support, secretarial, client communication, or other customer service work.
• Strong written and verbal communication skills with excellent attention to detail.
• A cover letter showcasing writing skills is required.

Compensation and Benefits

Starting $20-$22/hr. Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications.

OUR BENEFITS

• Health, dental and life insurance
• Matched 403(b) retirement plan
• Tuition reimbursement
• Paid holidays, sick, and vacation time
• Generous employee discounts for pet health care and pet food
• Free onsite parking