Job Details

As a Residential Care Specialist, you will provide essential overnight support to survivors of domestic violence and their children in a safe, secure, and trauma-informed environment. This role is vital to the smooth and compassionate operation of the shelter, ensuring clients feel supported, respected, and safe during their stay. Working as part of a collaborative team, you will help maintain a stable, welcoming environment while offering direct support, guidance, and crisis intervention as needed.

*This position will work an alternating work week schedule alternating between 3 nights one week and 4 nights the next

Duties and Responsibilities:

• Provide general supervision and ensure the safety and well-being of residents in accordance with agency policies and trauma-informed principles.
• Respond calmly and appropriately to crisis situations, de-escalating when necessary and providing emotional support.
• Document interventions, services provided, and incidents accurately and in a timely manner in Osnium.
• Support residents' nightly needs, including answering questions, providing guidance, and assisting with basic daily living tasks.
• Complete curfew checks and follow established shelter safety and security protocols.
• Review end-of-day communications (emails, incident reports) to remain current on shelter activity and client concerns.
• Facilitate shelter intake and exit procedures, including completion of paperwork and orientation to the shelter environment.
• Perform cleaning and housekeeping duties to ensure a hygienic and comfortable shelter environment, including dishes, laundry, sweeping, mopping, dusting, sanitizing, and preparing resident rooms.
• Answer Crisis Hotline calls during overnight shifts, providing empathetic listening, safety planning, and appropriate referrals.
• Occasionally assist with typing and preparing Temporary Restraining Orders (TROs) as needed.
• Model respectful, non-judgmental communication and uphold professional boundaries with clients at all times.

Knowledge, Skills and Abilities:

• Familiarity with trauma-informed care principles and survivor-centered practices (preferred).
• Strong communication, interpersonal, and crisis intervention skills, with the ability to stay calm under pressure.
• Ability to work effectively as part of a multidisciplinary team while also functioning independently overnight.
• Knowledge of domestic violence dynamics, community resources, and relevant laws (preferred).
• Strong organizational skills with the ability to prioritize tasks and maintain accurate records.
• Proficient typing and computer skills to accurately document services and assist with paperwork
• Demonstrated empathy, cultural sensitivity, and ability to work with individuals from diverse backgrounds.

Education and Experience:

• High School Diploma or equivalent required
• Valid California Driver's License required
• Basic Computer literacy (Microsoft office, database entry)
• Prior experience working with survivors of domestic violence, trauma or vulnerable populations preferred
• Six months of experience providing personal care, managing housekeeping tasks, client advocacy, social services, shelter work, or lived experience to be able to support and guide clients effectively preferred
• Ability to pass a comprehensive background check including DOJ/FBI livescan

Physical Requirements:

• Sitting - up to 2 hours, not continuously
• Standing - up to 4 hours, not continuously
• Walking - up to 2 hours, not continuously; bending over - up to 1 hour, not continuously
• Ability to lift up to 20 lbs.
• Occasional exposure to residents with emotional disturbances or sensitive situations

Rate of Pay:

Part Time

$20.00 - $25.00 per hour DOE

Benefits:

• Sick leave
• Holiday Pay
• Employer covered Prestige Membership
• Employer covered life insurance

Who we are:

One SAFE Place and Children's Legacy Center are separate legal entities. Arch Collaborative is a fictitious business name (DBA) of Children's Legacy Center. Under the DBA Arch Collaborative, and a signed management services agreement, Children's Legacy Center assist's One SAFE Place with operations and enhances OSP's impact. Through One SAFE Place's participation in Arch Collaborative, we have created a network of organizations that respond effectively to trauma, violence, and exploitation in our community while maintaining the legal status of each organization.

Children's Legacy Center and One Safe Place are At-Will Employer

Children's Legacy Center and One Safe Place are Equal Opportunity Employers