Job Details

Position Summary/Purpose
Execute the timely, accurate, and profitable estimation of property losses. Help close and retain customers by promptly responding to requests for estimates on property damage, effectively communicating the organizations capabilities while maintaining the highest levels of customer care. Create high levels of customer satisfaction by exceeding their expectations and fulfilling the companys contractual obligations through the timely and profitable delivery of restoration services. Facilitate the timely and profitable delivery of all services required to rapidly return customers property to pre-loss condition, minimizing repairs, and downtime following property damage.

Primary Duties and Responsibilities

Meet or exceed established targets for responding to and completing estimates on losses
Maintain strategic relationships with vendors and subcontractors
Meet or exceed profitability targets on managed projects
Plan and execute projects to completion
Obtain written contracts and payment terms for projects
Maintain efficient and accurate flow of production paperwork from the job site to administration
Coordinate resource planning of technicians, laborers, and subcontractors with scheduler
Track equipment used on company jobs
Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to the delivery of our services
Coordinate estimates from subcontractors
Write job estimates
Order materials required for projects and coordinate delivery to job site
Maintain effective communication with customers and all involved parties including third-party owners, building engineers, property managers, tenants, etc.
Perform property inspections and complete reports
Inspect and scope projects in a timely fashion.
Use Xactimate software to estimate residential and commercial water, fire, wind and mold restoration projects.
Create accurate and profitable job estimates.
Prepare written proposals.
Develop list of materials and equipment needed for projects.
Obtain pricing for materials.
Obtain bids from subcontractors.
Completed estimates will be forwarded to the customer within four (4) business days of the property inspection.
Communicate with customers; set realistic expectations.
Maintain project files.
Attend customer-related functions. Network with customers to help generate new business.
Build and maintain relationships with claims adjusters and contractors.
Close business obtain customer commitment.

Working Relationships and Scope
All adjustments, modifications, and corrections will be evidenced in writing and maintained in good order. They will be presented to the manager for review
Only company-approved vendors and subcontractors will be used

Performance Competencies
Customer Service The individual responds promptly to customers needs, effectively explains processes and equipment that will be used, solicits customer feedback to improve service, gains customer approval through signed Work Authorization, and maintains confidentiality.
Oral Communication The individual speaks clearly and persuasively in positive or negative situations.
Written Communication The individual edits work for spelling and grammar and is able to read and interpret written information.
Planning and Organizing The individual prioritizes and plans work activities and uses time efficiently.
Quality The individual demonstrates accuracy and thoroughness and monitors his/her own work to ensure quality.
Adaptability The individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent changes, delays, or unexpected events.
Dependability The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
Safety and Security The individual observes safety and security procedures and uses equipment and materials properly.
Technology The individual uses typical communication devices to effectively speed communication and appropriately utilizes company-approved estimating software, customer contact management, standard word processing, and spreadsheet software tools to enhance efficiency and accuracy of work performed.

Qualifications Knowledge, Skills, and Abilities
Education and Experience
High school diploma (or GED) plus three (3) to five (5) years of experience managing construction or restoration projects and supervising crews. Associate (2 year) degree or bachelors (4 year) degree in business or construction management preferred. Advanced knowledge of building construction, remodeling, or restoration. Understands the relationship between direct labor and profitability.
Language Skills
Read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients, and other employees.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages, and draw and interpret property sketches and graphs.
Reasoning Ability
Ability to apply common sense understanding and to carry out detailed written or oral instructions. Deal with problems involving multiple concrete variables in standardized situations.
Computer Skills
Intermediate capability in using word processing software, spreadsheet software, email systems, and the internet. Experience with Xactimate and Xactware required.
Certificates, Licenses, and Registrations
None required for this position. IICRC and/or RIA certifications helpful.

Physical Demands
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Working Conditions
The work of this position is predominantly carried out in a shop or job site environment. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists.

Compensation: $62,000.00 per year

At Rainbow International Restoration were helping families out when disaster strikes, turning their damaged houses back into homes. Our franchisees are looking for qualified people seeking to do what it takes to restore the customers property. Does the sound of that excite you? Then seeking a career with an independently owned and operated Rainbow International franchise might be the place for you. Because for our family, this isnt just a job, its a calling.

Notice

Rainbow InternationalLLC is the franchisor of the Rainbow International Restoration franchised system. Each Rainbow International Restoration franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Rainbow International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Rainbow InternationalLLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Rainbow International Restoration franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Rainbow International LLC (Franchisor) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisees employees; (2) supervise and control franchisees employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Rainbow International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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