Job Details

Director of Project Management and Service Delivery

The Director of Project Management and Service Delivery is responsible for both strategic technology implementation and overseeing a seamless transition to ongoing service operations provided by other teams within Health IT. This position oversees the planning, execution, and completion of strategic technology initiatives by the Health IT PMO, including defining scope, managing timelines, resources, and budgets, and ensuring that projects are delivered successfully. This position will have an organization-wide impact, instrumental in ensuring that all projects adhere to best practices, regulatory requirements, and industry standards, ultimately enhancing the quality of Health IT services and improving patient outcomes. The Director will directly manage the team of highly specialized Health IT Project Managers and Coordinators.

Service Delivery Oversight

This position is also responsible for oversight of ongoing service delivery across Health IT after projects have been completed, including providing a framework for monitoring service level agreements (SLAs) and responding to user needs to maintain the quality and reliability of services across the health system. This role will partner with other teams across IT to standardize monitoring dashboards and reporting, ensure information is readily available to Health IT leaders, and establish accountability mechanisms as part of Health IT Operations.

Work Arrangement

This position is a hybrid position but should expect to be onsite at a UCSF Health location 3 days per week (Tues‑Thurs). Standard hours are M‑F 8‑5 PST, but business need may require work during the evenings, weekends, and onsite at various locations up to 5 days per week to support go‑lives. Incumbent is expected to reside in or relocate to the 9 Bay Area County region.

Compensation and Benefits

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $129,600 - $303,800 (Annual Rate).

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