Job Details

* Works on issues of diverse scope where analysis of a situation or data needs evaluation of multiple factors, including a familiarity with current business trends.* Follows processes and operational policies while selecting methods and techniques for obtaining solutions.* Acts as advisor to subordinates to meet schedules and/or resolve technical problems.* Develops and administers schedules, performance requirements.* May have budget responsibilities.* Provide leadership to diverse operations teams* Implement, monitor and provide timely reports to customers on service delivery metrics* Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team* Drive internal and client meetings covering delivery performance, service improvements, quality, and processes* Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams* Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities* Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision* Work closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary* Further, develop and maintain retention program and incentives for field employee satisfaction* Manage large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements* Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment* Takes ownership for the resolution of highly complex issues and risks that have been escalated* Leads the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position* Bachelor's degree (B.S/B.A) from four-college or university and 8+ years' related experience and/or training; or equivalent combination of education and experience* Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.* Must be able to lead a cooperative effort among members of a project team.* A track record of successfully delivering a range of complex, high profile IT projects.* Proven track record of implementing and leading improvements in project lifecycle.* Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries.* Passionate about the IT industry and how new technology can improve business outcomes.* Strong technical knowledge of enterprise IT, including but not limited to help desk, networking, ticket and incident management, AV/VC, and asset management.* Strong analytical, organizational, communication and presentation skills.* Highly adaptable with the ability to effectively manage multiple concurrent work streams.* Strong business acumen and the ability to provide operational, technical and financial oversight.* Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment.* Must have the ability to perform office-related tasks which may include prolonged sitting or standing* Must have the ability to move from place to place within an office environment* Must be able to use a computer* Must have the ability to communicate effectively* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.** Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through Cigna (DPPO & DHMO options)* Nationwide Vision provided through VSP* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program* Employee Assistance Program* Wellness Days* 401k Plan* Basic Life, Accidental Life, Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other fringe benefits required under state and federal law#J-18808-Ljbffr