Job Details

[Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Health, dental & vision / 401k match / PTO / WFH stipend - As a Customer Care Specialist at HungryRoot, you will: Respond to a high volume of customer comments and questions across email, phone, SMS, live chat, and social media; Moderate the Facebook Group and other brand communities by reviewing and approving posts, removing off-topic or harmful content, responding to questions and ensuring conversations align with community guidelines; Produce a weekly social community roundup that captures feedback on digital product, grocery discovery, and customer service themes; Maintain and update Zendesk macros, Help Center FAQs, and AI-Agent templates to ensure customers have access to accurate and timely information...Hiring Immediately >>