Job Details

JOB TITLE: Lead Room Attendant (Must be 18 years of age or older)

DEPARTMENT: Hotel

REPORTS TO: Hotel Manager

SALARY: Grade 6

Range Start: $18.95/hourly

Range End: $28.43/hourly

CLASSIFICATION: Non-exempt

SUPERVISES: Room Attendant, Laundry Attendant

JOB SUMMARY: This team member provides supervision and oversight for daily Hotel housekeeping operations, including cleaning and preparing hotel rooms for guests prior to arrival, during their stay, and upon check-out. This team member is mainly utilized as a Day Shift coordinator, as well as a consistent rover helping with all Room Attendants to improve the speed they are currently completing the day's room flips

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this position, however, are not all inclusive:

1. Assists in directing the work of Hotel Department housekeeping team members during an assigned shift; including the responsibilities of planning, assigning, and directing work
2. Responsible for coaching, rewarding, and evaluating team member performance

1. Carries out supervisory responsibilities in accordance with the organization's policies and procedures
2. Ensures that the cleaning of guest rooms, public areas, and exterior areas of the Hotel is performed within established standards
3. Obtains and maintains a list that includes vacant rooms which need to be cleaned immediately, prospective checkouts, and stay-overs in order to prepare work assignments
4. Assigns the number of rooms, or areas to be cleaned, issues keys, and ensures supplies are adequate based on occupied rooms in the event a Supervisor isn't available
5. Inspects room check-outs thoroughly and spot checks the remaining rooms as needed
6. Creates and maintains regular schedules for special cleaning duties in guest rooms and in public areas, such as flipping mattresses, cleaning draperies and bed spreads, cleaning carpets, and polishing fixtures
7. Inspects public areas within the Hotel at least once a day including restrooms, the main lobby, corridors, and exterior public areas
8. Inventories supplies to ensure adequate levels are maintained and notifies the Hotel Manager as needed for ordering
9. Ensures that supplies meet established standards
10. Monitors and checks all deliveries, including laundry and other supplies, to ensure that invoices match materials received, if needed
11. Coordinates with Facilities Department team members to examine guest rooms and public areas to determine the need for repairs or replacement of furniture or equipment
12. Maintains a good working relationship with the Front Desk team members in order to facilitate a smooth exchange of information
13. Ensures that safety procedures are being followed by team members
14. Recommends the hiring, termination, promotion, or any other change of team member employment status to the Hotel Manager and Hotel Supervisor
15. Cleans guest rooms and public areas if needed in accordance with established standards including, but not limited to, vacuuming, dusting, making of beds, cleaning bathrooms (tub, sink, toilet, and tiles), and emptying trash
16. Complies with housekeeping procedures, safety guidelines, and security procedures
17. Folds linens and maintains ample stock on cart of supplies needed to clean rooms and public areas
18. Replenishes bathroom supplies including, but not limited to, towels, soap, shampoo, and drinking glasses
19. Restocks each room's Guest Services Binder with all information as needed
20. Moves furniture, straightens bed, tables, curtains, and bedspreads
21. Washes interior windows, door panels, and sills
22. Empties wastebaskets and sanitary disposals. Transports trash and waste to disposal area
23. Reports maintenance deficiencies to the Hotel, Hotel Supervisor, and Facilities Department team members
24. Checks all furnishings and equipment (lights, radios, etc) for needed repairs or maintenance
25. Sweeps, scrubs, polishes, and dusts floors, fixtures, and furniture
26. Cleans rugs, carpets, upholstered furniture, and draperies
27. Organizes and arranges guest belongings as necessary to present a clean and orderly room
28. Checks all rooms for smoke odors and uses a cleaning machine as needed to remove odor
29. Reports all articles left behind by guests in accordance with policies and procedures
30. Maintains an accurate Room Attendant list and notifies the Front Desk of early/late departing guests and occupied/unoccupied rooms
31. Performs all duties in a manner that continually supports the vision, mission, values, and principles of the Resort & Casino
32. Performs all duties in a manner that adheres to the guest service standards established by the Resort & Casino's guest service program
33. Other duties as assigned by the Hotel Manager

EDUCATION REQUIREMENTS

The education requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position; however, higher levels of education than required will be reflected during the recruitment process:

• A High School diploma, or the equivalent thereof, is preferred

EXPERIENCE AND KNOWLEDGE REQUIREMENTS

The experience and knowledge requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position; however, higher levels of experience and knowledge than required may be reflected during the recruitment process:

• Must be 18 years of age or older

• A strong combination of written and verbal communication skills to write, read, and comprehend written correspondence is required
• The ability to effectively communicate with guests and team members in a positive manner is required
• A minimum of one (1) year of related experience and/or training is preferred

PHYSICAL REQUIREMENTS

The physical requirements outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this job:

• Continuously stands and walks
• Frequently bends/stoops, climbs, reaches above and below, kneels, and squats
• Occasionally crawls
• Continuously lifts/carries up to ten (10) pounds
• Frequently lifts/carries up to fifty (50) pounds
• Continuously pushes/pulls up to ten (10) pounds
• Frequently pushes/pulls up to fifty (50) pounds
• Occasionally pushes/pulls up to seventy five (75)
• The ability to use industrial cleaning equipment including, but not limited to, vacuums and carpet cleaners is required
• The ability to use office equipment including, but not limited to a computer keyboard, calculator, general office equipment and multi-line telephone, is required

WORKING CONDITIONS

The working conditions outlined here are representative of those that the team member will or may be exposed to while performing the functions of this job:

• While performing the duties of this job, the team member is frequently exposed to second-hand tobacco smoke
• While performing the duties of this job, the team member is usually subject to inside environmental conditions
• While performing the duties of this job, the team member may occasionally be subject to outside environmental conditions and to wet and/or humid conditions
• While performing the duties of this job, the team member is frequently exposed to toxic or caustic chemicals

OTHER INFORMATION

• Native American Preference Policy applies
• This individual must be able to meet the suitability requirements of the Redding Rancheria's Gaming Agency to obtain a gaming license
• Win-River Resort & Casino is a drug-free workplace
• This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions
• This job description is not a contract for employment. Employment with Win-River Resort & Casino is considered "at-will"
• Must be able to comply with the Win-River Resort & Casino Common Language Rule
• Reasonable accommodations may or may not be made dependent upon the nature of the work required by the position
• Win-River Resort & Casino reserves the right to add, delete or modify without notice

Revised 3/6/25 ks