Job Details

divh2Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)/h2pAt GE Appliances, a Haier company, we come together to make good things, for life. As the fastest-growing appliance company in the U.S., were powered by creators, thinkers, and makers who believe that anything is possible and that theres always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey?/ppOpportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina. Benefits Perks: Paid on-the-job training and mentoring Work-from-home opportunities (equipment provided) No weekend shifts Paid time off Medical, dental, vision, and prescription benefits eligibility on day 1 of employment 401(k) program with a company match Short-term and long-term disability Life insurance Appliance discount program Tuition reimbursement Gym membership reimbursement Career growth opportunities/ph3How Youll Create Possibilities/h3pAs a Bilingual Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues (in English and Spanish). In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owners experience and wish to start an exciting career!/pp+ We offer a base rate of $17.85/hour+ incentives based on your quality scores - paid weekly. + Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST). + After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday. After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:/pulliTake ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry./liliFollow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions./liliFind creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions./liliInteract and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc./liliGather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager./liliComplete consumer reviews for satisfaction before case closure./liliMeet work schedule demands and obligations with compliance, integrity, and according to values, processes, and policies/li/ulh3What Youll Bring to Our Team/h3pPosition Requirements/pulliAbility to communicate effectively and proficiently using both English and Spanish language in written and verbal form/liliHigh School Diploma or GED/liliMinimum of 1-year Call-Center experience/liliMinimum of 2-years Escalated Customer Service experience/liliAbility to communicate effectively in English is a requirement/liliExcellent written verbal skills/liliModerate to advanced computer skills; navigating multiple online applications/liliExceptional organizational skills; ability to effectively multi-task/liliAbility to handle high-volume calls while simultaneously handling multiple online applications/liliPrevious experience working from home (preferred)/li/ulh3Soft Skills/h3ulliPassion for helping customers and problem-solving/liliFlexible with the ability to take direction from management yet work independently to achieve goals/liliActive listening skills and the ability to ask questions/liliConflict resolution skills; negotiation skills; and time management skills/liliFlexibility, being the ability to adapt to change. Critical thinking skills/liliDesire to work in a team environment towards common goals/liliAbility to remain calm and show empathy while handling challenging customer concerns/li/ulh3Requirements for Remote Work Environment/h3pRemote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures. A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues. Internet Speed Requirements:/pulliPing 50 Mbps or lower/liliDownload 50 Mbps or higher/liliUpload 15 Mbps or higher/li/ulh3Our Culture/h3pOur work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (ID). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy. GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ...@geappliances.com/p/div