Job Details

Job Description

The Virtual Patient Care Technician plays a critical role in Nemours' Virtual Care Operations Center, located onsite at Jacksonville Home Office. Nemours is leading the way in virtual care, rethinking how and where pediatric care is delivered to improve access, safety, and patient experience. This position is essential in supporting a wide range of innovative virtual care programs-both inpatient and outpatient-by combining technical expertise, patient engagement, and administrative coordination. Working within the centralized operations hub, the VirtualPatient Care Technician ensures continuous observation for inpatients requiring 1:1 monitoring, manages virtual communication channels, and facilitates scheduling, intake, and virtual rooming for home-based and telehealth programs. The role demands strong attention to detail, rapid response to patient needs, and collaboration with clinical teams to uphold Nemours' high standards of pediatric care.

Positions available:

• FULL-TIME - 30 hours per week - DAY shift
• FULL-TIME - 30 hours per week - NIGHT shift
• PART-TIME - 24 hours per week - DAY shift
• PART-TIME - 24 hours per week - NIGHT SHIFT

Position Responsibilities

• Continuous Observation: Serve as a Virtual Sitter for inpatients requiring 1:1 monitoring, ensuring patient safety through real-time observation and prompt escalation per Nemours protocols
  • Monitor Tech: Operate and troubleshoot patient monitoring systems, maintain accurate documentation, and respond to alerts promptly
  • Patient Communication: Answer phone calls from patients enrolled in virtual home-based programs, providing courteous and timely assistance
  • Scheduling & Intake Support: Assist with scheduling, intake processes, and virtual rooming for telehealth visits, ensuring seamless patient experience
  • Collaboration: Communicate effectively with clinical teams, escalate concerns per established pathways, and maintain compliance with HIPAA and Nemours standards
  • Equipment Management: Ensure equipment functionality, report technical issues, and coordinate with IT/biomedical teams as needed. Support logistics of home remote patient monitoring equipment including packing equipment for shipment and restocking

Position Requirements

• High School Diploma required
• An American Heart Association BLS required within 90 days of hire
• Certification as a Medical Assistant is preferred
• Minimum of 6 months in a healthcare setting is preferred; no experience may be acceptable based on manager discretion

About Us

Nemours Children's Health is an internationally recognized children's health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we're on a journey to discover better ways of approaching children's health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child's world a place to thrive. It's a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children's and how we go well beyond medicine, visit us at www.nemours.org.