Job Details

Technical Support Coordinator: Remote After Training
On-Site Training Location: 4000 LUXOTTICA PL Mason, OH 45040
Training Hours: 9 AM - 5:30 PM (1/29 - 216)
Working Hours: 8 Hour Shifts M-F Between 10 AM - 9 PM & Either Saturday or Sunday
Pay Rate: $18.50/Hour
Initial Assignment Length: 6 Months (Opportunity for Extension or Conversion to FTE Possible)
Benefits: Paid Weekly, Health, Dental & Vision Benefits Available!

Your opportunity to join the world's largest eyewear company, controlling over 80% of the world's major eyewear brands. They make sunglasses and prescription frames for many designer brands!

Responsibilities:

• Provide excellent customer service to customers with technical issues.
• Will trouble shoot application installs, windows machine system configurations (standard cpu and laptop).
• Apply basic knowledge of Microsoft Windows and technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity).
• Basic Hardware and software application trouble shooting skills.

• Call center experience
• 1 year of troubleshooting/technical support experience
• Attention to detail
• Strong communication skills
• Ability to work hybrid in the Mason, OH area

• High School Diploma or Higher