Job Details

Join Our Team in Red Bluff, CA - Customer Service Team Shift Lead Wanted!

Location: 365 S Main St, Red Bluff, CA

Team Size: 27 amazing teammates and growing!

Are you a natural leader who thrives in a fast-paced, fun environment? We're looking for a Customer Service Team Shift Lead who is motivated, organized, and passionate about delivering top-tier guest experiences. This is your opportunity to lead from the front and be the face of our Front of House (FOH) operations!

Position: Customer Service Team Shift Lead

Reports to: Manager

About the Role:

As the Customer Service Team Shift Lead, you will oversee daily FOH operations and ensure an excellent guest experience through effective team leadership, staff development, and exceptional service standards. From managing birthday parties and tournaments to supervising leagues and team shifts, you'll be the go-to person for all things front desk.

This role plays a crucial part in our overall success and requires strong leadership, communication, and operational skills.

Key Responsibilities:

• Lead, train, coach, and evaluate FOH team members
• Oversee all league play and tournaments (open and league-based), coordinating with hosts and ensuring staff coverage
• Supervise and assign birthday party hosts and ensure guest satisfaction
• Serve as the point person for customer interactions, front desk operations, and scheduling logistics
• Collaborate with the scheduling team to meet staffing needs for all events
• Maintain high standards of customer service, team morale, and operational efficiency
• Monitor and manage inventory for customer bowling gear (shoes, house balls, lockers, socks, etc.)
• Ensure compliance with all California labor laws, including breaks and meal periods
• Open and close the facility, including till balancing and bank deposits
• Maintain a clean, safe, and harassment-free workplace
• Drive new ideas for leagues, group events, and community tournaments

Qualifications:

• Must be 21 years of age or older
• Minimum 1 year of supervisory or management experience (preferred)
• Strong communication, leadership, and multitasking skills
• Comfortable making decisions under pressure
• Exceptional customer service focus
• Must have or be able to obtain the following certifications:
• FHC (Food Handler Certification)
• SHPT (Safe Hospitality Practices Training)
• RBS (Responsible Beverage Service Certification)

Working Conditions:

• Environment includes hot (80-100°F) and cold (40-10°F) areas
• Exposure to cleaning chemicals, food allergens, and common kitchen elements
• Must be able to stand for long periods (2-6 hours)
• Frequent lifting (up to 50 lbs), bending, turning, and walking required

Perks of Working With Us:

• Supportive team environment
• Leadership development and advancement opportunities
• Fun and dynamic workplace that's all about creating memorable guest experiences
• Employee discounts on food, bowling, and more!
• If you're ready to take the next step in your hospitality career and lead a team that makes people smile every day, apply now and roll with us at one of the most energetic and welcoming venues in Red Bluff!

About

We own several different Restaurants and Family Entertainment Centers in California