Job Details

Description

AKB Law needs an experienced operator who can parachute in, create order from chaos, and build the systems that allow us to scale double our revenue.

This is a 6-9 month engagement to:

• Install metrics and accountability systems
• Train the team to operate without constant founder involvement
• Identify and fix the biggest operational bottlenecks
• Potentially transition to full-time Director of Operations (if that's a fit for both parties)

However, if both parties agree, this role can convert to full-time Director of Operations at month 6-9 with:

• Base salary: $75,000-$95,000
• Performance bonus structure
• Full benefits package

Responsibilities

WHAT YOU'LL DO (20 Hours/Week)

Core Responsibilities:

Weeks 1-4: Assessment & Quick Wins
• Audit current operations, team structure, and metrics (or lack thereof)
• Interview the founder and team to identify bottlenecks
• Implement immediate improvements (low-hanging fruit that creates time/clarity)
• Set up a basic revenue tracking dashboard
• Document current processes (even if they're broken)

Deliverable: Assessment report with top 5 priorities and 90-day roadmap

Months 2-3: Install Accountability Systems
• Launch weekly metrics review with founder (Mondays, 30 min)
• Implement weekly leadership team meeting (you run it)
• Create a case tracking system (pipeline, velocity, settlement values)
• Build a hiring pipeline for the next key role (likely Senior Attorney)
• Train the team on new processes and hold them to it

Deliverable: Metrics dashboard live, weekly meetings running, at least 1 new SOP implemented

Months 4-6: Build for Scale
• Refine the case intake and qualification process
• Improve settlement velocity (identify delays, create playbooks)
• Hire and onboard at least 1 new team member
• Document all core processes (intake case management settlement close)
• Prepare for full-time ops hire (could be you or someone else)

Deliverable: Firm operating with clear metrics, documented processes, founder spending <30% time on case work

Months 7-9: Transition
• Either convert to a full-time Director of Operations OR
• Hire and train your replacement (full-time Director of Ops)
• Hand off all systems and processes
• Exit with firm operating independently

Deliverable: Full handoff documentation, firm ready to scale to $3M+

Your Weekly Schedule (20 Hours)

Mondays (3 hours):
• Review metrics from the previous week
• 30-minute check-in with the founder
• Leadership team meeting (1 hour)
• Identify the top 3 priorities for the week

Tuesdays-Thursdays (4-5 hours/day):
• Project work (process documentation, system implementation, hiring)
• Team check-ins and accountability conversations
• Problem-solving and firefighting as needed

Fridays (2 hours):
• Week-in-review: what got done, what didn't, why
• Prep for next week

Asynchronous:
• Available via Slack/email for urgent issues (1-2 hour response time during business hours)
• Monthly strategy session with founder (90 minutes)

Qualifications

Required:
• 7+ years operations/management experience (law firm or professional services strongly preferred)
• You've done this before-you know what good operations look like
• Comfortable working independently with minimal direction
• Strong project management and communication skills
• Experience building systems from scratch (not just maintaining existing ones)
• Can work remotely but travel to Indianapolis monthly (or as needed)

Ideal Background:
• Former law firm COO/Director of Ops who now does fractional work
• Legal operations consultant with employment law experience
• Business operations expert who's scaled multiple small businesses
• EOS Implementer or similar framework experience

You're a Fit If:
• You can diagnose problems fast and implement solutions faster
• You're comfortable being the "bad guy" when accountability is needed
• You don't need credit-you care about results
• You can context-switch between strategic thinking and execution
• You've built operations playbooks and know what works (and what doesn't)