Job Details

Grievance Coordinator - Medicare (remote MA only)

Some need-to-know information:

Remote but with on-site Training in Hingham, MA

Per company policy, only candidates currently living in Massachusetts will be considered

Equipment Provided

Pay: $20/hour, Paid Training Included

We're seeking a highly organized and articulate professional to join a healthcare team as a Grievance Coordinator.

This role focuses on responding to member concerns related to Medicare Advantage plans, balancing accurate documentation with clear, compassionate communication.

You'll handle sensitive issues and ensure timely, compliant resolutions, making a real difference in members' experiences.

Responsibilities:

• Respond to member complaints and concerns with professionalism and empathy
• Document each interaction clearly in a case management system
• Investigate issues thoroughly and coordinate with internal teams to ensure accurate follow-up
• Communicate decisions and outcomes via both phone and written correspondence
• Meet required timelines for case resolution in a highly regulated environment

Requirements:

• At least one year of experience in a role requiring thoughtful resolution of customer concerns
• Excellent communication skills written, verbal, and interpersonal
• Confidence using tools like Microsoft Office and internal database
• A wired internet connection and quiet workspace for remote work

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.