Job Details

Job Description

Primary Skills: Email Troubleshooting (Expert), JavaScript (Advanced), Networking (Advanced), Web Services (Advanced), System Integration (Proficient)
Contract Type: W2
Duration: 12 Months with possible extension
Location: Santa Clara, CA (#LI-Hybrid)
Pay Range: $40.00 - $ 45.00 per hour
#LP

Job Summary:
Join our dynamic technical support team to empower users across the globe by resolving their complex system issues. You will act as a customer advocate, dive deep into the platform to troubleshoot unexpected behaviors, and collaborate with platform and software engineers for bug resolution. This role demands hands-on problem-solving across various technical domains, including LDAP/Active Directory, SSO, email systems, web services, data integration technologies, and network troubleshooting.

Key Responsibilities:

• Serve as a primary customer support contact, ensuring successful issue resolution and customer satisfaction.
• Understand and troubleshoot the platform, cloud technologies, and integrate systems to solve complex technical challenges.
• Analyze technical cases, identify underlying issues, and collaborate with engineering teams for resolution.
• Acquire comprehensive knowledge of the platform and its core functionalities.
• Work towards isolating and fixing bugs in applications, software, and integrated systems through data analysis and troubleshooting practices.

Must-Have Skills:

• Proficiency in Web Services (SOAP, REST) and networking fundamentals.
• Understanding of Email Troubleshooting (e.g. Office 365, Exchange )
• Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
• Hands on experience in any bi-directional, integration between two systems
• Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell).

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

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