Job Details

GENERAL PURPOSE

This position provides a vital presence at store entrances and exits to prevent theft and fraud while ensuring a safe environment for both associates and customers. The Specialist engages with customers by making eye contact, smiling, and greeting them in a friendly manner, thus deterring theft by showcasing a strong presence in a company-issued vest and professional attire. You will walk the sales floor to identify potential theft indicators as directed by store leadership and collaborate with them to comply with loss prevention policies, minimizing operational shortages. A commitment to protecting the company's assets is essential.

ESSENTIAL FUNCTIONS

• Demonstrate that safety is the top priority by practicing safe behaviors and assisting store leadership in maintaining a secure environment for everyone.
• Provide a strong presence including warm greetings and eye contact at entrances/exits and on the sales floor, while monitoring for safety issues.
• Ensure emergency exits are clear and accessible by removing clutter.

• Deliver outstanding customer service by warmly greeting customers, making eye contact, and addressing questions courteously.
• Treat all customers and associates with respect and professionalism at all times.
• Engage regularly with internal and external partners, which may include conference calls and training sessions for associates.
• Other responsibilities may include supporting loss prevention initiatives.

• Consistently represent and support the company brand.
• Maintain a professional appearance in accordance with the dress code.

• Monitor entrances/exits and the sales floor for suspicious activities that may indicate theft.
• Collect and communicate theft indicators to store and loss prevention leadership, utilizing internal and external intelligence.
• Follow company policies for responding to external theft occurrences.
• Implement company best practices to enhance productivity while minimizing unnecessary processes.

• Enhance store awareness regarding effective processes to reduce operational shortages.
• Train and educate associates on shortage reduction techniques.
• Observe and verify proper checkout procedures for both customers and associates.

COMPETENCIES

• Work Process Management
• Business Insight
• Planning and Prioritization
• Talent Development
• Collaboration
• Leading by Example
• Effective Communication
• Accountability and Execution

QUALIFICATIONS AND SKILLS

• High school diploma or equivalent required; an associate degree is preferred.
• One year of retail supervisory experience or similar training preferred.
• One year of loss prevention or security training preferred.
• An active Security Guard License is preferred.
• Able to thrive in a fast-paced environment.
• Strong communication skills.
• Proven ability to build relationships within the team.
• Exceptional customer service skills.
• Proven conflict resolution capabilities.
• Must comply with applicable laws and regulations for security positions, including background screening and drug testing.

PHYSICAL REQUIREMENTS

• Punctuality and regular attendance are a must.
• Must be able to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to lift or lower objects over 25 lbs.
• Must frequently bend, stoop, or crouch as needed.
• Other qualifications or skills may be required depending on specific assignments.

SUPERVISORY RESPONSIBILITIES

None

DISCLAIMER

This job description provides a summary of primary duties and responsibilities. It is not intended to be an all-inclusive list of tasks. Contents may change at the discretion of management.

The company is an equal opportunity employer, considering individuals for employment or promotion based on their skills and experiences. We are committed to building a diverse workforce and comply with all laws prohibiting discrimination.

The base pay range for this role is $17.40 - $17.90 per hour, based on factors such as experience and location. This range is one component of the overall compensation package, which may vary by position.