Job Details

Job Title: Front Desk Receptionist

Reports To: HR/EA

FLSA: Non-Exempt, Full time (40 hours)

JOB SUMMARY

The Front Desk Receptionist is responsible for providing a professional first, and continuing, impression of the school and providing support to various departments. This position performs administrative support by providing front-line customer service functions along with a variety of clerical support duties. The incumbent must have outstanding customer service skills and enjoy working with the public; will be expected to complete assignments in observance of established schedules; punctual with regular attendance; must be able to work independently, establish priorities and deadlines, understand and follow written and verbal direction, communicate effectively, and establish and maintain cooperative working relationships.

DUTIES & RESPONSIBILTIES

The information listed below is meant to serve as samples of job duties and responsibilities for positions in this classification. This list is neither inclusive nor exclusive, but indicative of several types of duties performed. Consequently, this information does not reflect Essential Functions for any given position in this classification.

Under direct supervision of the HR/EA, the Front Desk Receptionist is expected to:

• Answer incoming calls and route accordingly in a professional, pleasant, and efficient manner.
• Greet all guests and prospective students in a professional manner.
• Ensure all company correspondence (mail/fax) is correctly distributed.
• Collect monies and manage on campus accounts (i.e. CPR, student accounts, vending, etc.).
• Make service calls when necessary for the facility.
• Work independently and within a team on special nonrecurring and/or ongoing projects (PAC meetings, Graduation, New Student Orientation, Open House, etc.).
• Maintain adequate supplies and materials.
• Proofread general correspondence, memos, charts, tables, graphs, business plans, etc.
• Create and audit new student files for Admissions Department; providing release/receipt documents to other departments as necessary.
• Establish, develop, maintain, and update student systems. This includes, but is not limited to enrolling new students, updating student records, and/or managing lead assignment and/or deletion.
• Process requests assisting with the Admissions/Enrollment process. This includes, but is not limited to preparing and sending transcripts, requesting and tracking proof of graduation records, updating start progression for new students, proctoring/sending Wonderlic assessments, etc.
• Responsible for all scrub fittings.
• Provide administrative support for the Registrar.
• Other responsibilities as assigned by the Executive Assistant/HR Coordinator, and/or Campus President.

QUALIFICATIONS

A minimum of 3-years' experience in reception preferred, customer service and/or administrative professional support role - OR an Associate's Degree or higher AND a minimum of 1-year experience in a reception, customer service and/or administrative professional support role - OR any relevant combination of education and experience as determined by the Campus President.

KNOWLEDGE, SKILLS, AND ABILITIES

The Front Desk Receptionist shall demonstrate experience and education commensurate with the responsibilities of the position. Generally, this includes:

• Strong knowledge of a variety of office programs, including Adobe and all forms of Microsoft office.
• Must possess good communication skills, including effective phone skills and must be detail oriented.
• Ability to produce quality output within tight timeframes and simultaneously manage several projects.
• Personal effectiveness/creditably with staff and students; thoroughness and attention to detail.
• Interpersonal collaboration skills; the flexibility to quickly shift gears and change tasks.

WORKING CONDITIONS

• Work inside protected from the weather.
• Work effectively in a demanding environment.
• Work collaboratively in a team environment.
• Work with sensitive and confidential information.
• Noise exposure under 65 decibels, roughly that of a normal conversation or a ringing telephone.
• Work with sensitive and confidential information.
• Schedule changes may occur based on business needs.

Institute of Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

I understand the scope of the responsibilities and expectations of the position for which I have been hired.

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