Job Details

Job Title: Scheduling Assistant II
Job Location: Lancaster, PA 17601
Job Duration: 10+ months Contract (possibility of extension)

Work Location:
Role is hybrid at either Lancaster, Harrisburg or Mechanicsburg office in PA. Mon and Fri from home, Tues-Thurs on site.

Customer Support Responsibilities:

• Serve as central point of contact for all incoming customer calls/emails.
• Address customer questions/concerns as much as possible.
• Delegate to appropriate individual/group if unable to address.
• Log customer calls and report out weekly.

• Assist schedulers with proactive customer contacts throughout job scheduling process.
• Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.).
• Schedule customer appointments, issue reminders/confirmations.
• Maintain log of all communications to report out weekly.

• Provide other scheduler assistance as needed.
• Assist in creating work packets.
• Assist in processing bundled job cards.
• Remove job holds once verified.
• Create IVR appointments.
• Assist in WO close out.
• Schedule temp disconnects.
• Investigate property damage claims and schedule work if Client liability is determined.