Job Details

Description:
The Customer Service Associate (CSA) plays a vital role in creating an exceptional shopping experience for guests. They ensure that every visitor receives a fast, friendly, fresh, clean, and well-stocked service. CSAs support our brand standards by executing tasks in the Store Operating System, serving fresh food and beverages in a food-safe environment, and contributing to store goals and initiatives.

Requirements:

• Guest Interaction: Deliver outstanding service with a welcoming attitude, always ready to assist guests and eager to enhance their experience.
• Safety Practices: Maintain safe working habits and promptly report any maintenance or safety issues to management.
• Compliance: Follow all applicable laws and regulations regarding restricted sales, such as alcohol and tobacco.
• Food Preparation: Prepare fresh food while adhering to food safety standards and obtain any required certifications.
• Cash Handling: Execute cash handling procedures accurately, ensuring complete accountability during your shift.
• Inventory Management: Keep store displays, coolers, and shelves fully stocked and organized.
• Sales Skills: Utilize suggestive selling techniques to enhance guest purchases and encourage participation in loyalty programs.
• Store Cleanliness: Ensure that all areas of the store, including restrooms and the lobby, are cleaned regularly and maintained to high standards.
• Team Environment: Live our core values by fostering a welcoming atmosphere for both team members and guests.
• Attendance: Adhere to the attendance policy, staying updated with company policies within the Team Member Handbook.
• Adaptability: Be open to new company initiatives and technologies, providing quality service and maintaining food offerings.
• Additional Duties: Be prepared to take on other responsibilities as assigned.

Key Relationships:

• Region Manager
• Human Resource Manager
• General Manager
• Store Manager
• Food Service Manager
• Other Customer Service Associates

Skills:

• Ability to follow verbal and written instructions effectively.
• Proficiency in a fast-paced environment while maintaining accuracy.
• Problem-solving skills to seek appropriate support.
• Exceptional customer service skills to build brand loyalty.
• Self-control and professionalism in stressful situations.
• Flexibility to adapt to varying circumstances.
• Positive demeanor with effective communication abilities.
• Attention to detail and pride in delivering top-notch service.
• Analytical skills for problem identification and resolution.
• Basic arithmetic skills for handling cash and inventory.
• Appreciation for diversity in the workplace.

Knowledge:

• Understanding of guest service principles, their needs, and satisfaction evaluation.
• Knowledge of effective promotion and sales techniques.

Experience:
All experience is considered.

Qualifications/Certifications:

• High School Diploma or GED is preferred.
• Food Certifications are preferred.

Other Considerations:
Must be able to climb a ladder and handle various physical tasks such as stocking and cleaning. The position may expose you to various weather conditions and require the ability to lift up to 55 lbs.

Benefits:
Enjoy weekly pay, free dispensed beverages, a meal during shifts, medical, dental, vision insurance, a 401k with company matching, vacation, sick leave, and life insurance.

This job description reflects an expectation for job performance and may be subject to revisions.