Job Details

O2 Employment Services is working with a reputable company to find their next Customer Service Representative. This position is based in Redding, California.

The ideal candidate will be detail-oriented, organized, and customer-focused, with the ability to manage multiple tasks while providing excellent service to customers.

Customer Service Representative Compensation:

• $16.90 - $23.70 per hour (depending on experience)
• Vision, dental, and medical insurance offered through O2
• Company perks!

Customer Service Representative Qualifications:

• High school diploma required; college coursework preferred
• 1+ year of customer service or office experience for Associate level
• 2+ years of customer service or office experience for Representative level
• Call center or order processing experience preferred
• Strong communication and interpersonal skills
• Proficient with Microsoft Word, Excel, Outlook, and internet navigation
• Ability to type 40 WPM and use 10-key by touch
• Strong attention to detail, accuracy, and problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Strong work ethic, reliability, and positive attitude

Customer Service Representative Responsibilities:

• Process customer orders via web, email, fax, and phone
• Enter orders accurately into the company system
• Prepare order acknowledgements, packing slips, and shipping documentation
• Assist customers with product pricing, availability, shipping costs, and order status updates
• Communicate with customers via phone and email to support order fulfillment
• Follow up with internal departments regarding orders, backorders, and customer issues
• Assist with resolving customer questions or concerns
• Prepare additional shipping or order documentation as needed
• Provide friendly, professional customer service to ensure a positive customer experience

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

O2 Employment Services is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities or sincerely held religious beliefs to perform the essential functions of the position.