Job Details

Intake SpecialistOwens provides state-of-the-art medical equipment and supplies to patients and caregivers throughout the North State. For more than 60 years, we've been providing custom healthcare solutions for patients and providers. We're committed to providing patients with the highest quality care, with a wide range of services, including CPAP/BiPAP, capnography, non-invasive ventilation, airway clearance, and specialty therapies.Owens Core Values: Human ValueTake OwnershipMake the DifferenceSet the PaceEmbrace ChangeAre you a people-first problem solver who loves organization, accuracy, and technology? Do you thrive in a fast-paced environment where your work directly supports patient care? If so, you may be the perfect fit for our Intake Specialist position.As the first point of contact for patients, healthcare providers, and internal teams, you'll play a crucial role in ensuring timely, accurate processing of medical device orders. Your communication skills, attention to detail, and computer savvy will help us deliver high-quality service and life-changing equipment to those who need it most.What You'll DoServe as the primary contact for incoming patient and provider requestsGather and verify all intake information, documentation, and medical ordersEnter accurate data into EMR/EHR, CRM, and order-management systemsReview prescriptions, insurance requirements, and compliance documentsCoordinate with clinical teams, customer service, and insurance verificationEnsure devices and equipment orders meet regulatory standards (HIPAA, FDA, DME requirements)Track order status and follow up as neededProvide compassionate, professional support to patients and partnersOther duties as neededWhat Makes You a Great FitExcellent communication and customer service skillsStrong computer and data-entry abilities; able to learn new systems quicklyExperience with EHR, CRM, or order-management software (preferred)High level of accuracy and attention to detailAbility to prioritize and manage multiple tasks in a fast-moving workflowKnowledge of medical terminology, DME, or medical office processes (a plus, but not required)Team-oriented, dependable, and comfortable working cross-departmentallyCommitment to confidentiality and regulatory complianceQualificationsHigh school diploma or equivalent (Required)1 year of customer service experience1 year experience in healthcare intake, medical office, DME, customer service, or related field, preferredKnowledge of HCPC codes, preferredProficient with MS Suite, digital documentation, and multitasking toolsWhat We OfferCompetitive salaryHealth, dental, and vision benefitsPaid time off and holidaysSupportive team-based environmentMeaningful work that directly impacts patient quality of life