Job Details

A company is looking for a Fulfillment Support Team Manager.Key ResponsibilitiesOversee departmental success by managing fulfillment rates and support SLAs while focusing on high seller CSAT scoresUtilize data analysis to optimize workflows, identify resource gaps, and improve support deliveryFoster team development through coaching, performance reviews, and structured onboarding processesRequired Qualifications3+ years of experience as a customer support agent1+ year of experience as a Team Lead in a people management roleDemonstrated capacity and passion for people managementData proficiency to identify workflow bottlenecks using ticketing metrics and team KPIsExperience in driving process implementation and system development