Job Details

We are seeking a detail-oriented and organized Client Account Coordinator to provide exceptional customer service and support our branch operations. In this role, you will spend much of your day communicating via phone with doctors offices, hospitals, and patients to ensure orders and prescriptions for wheelchairs are processed efficiently. Key Responsibilities: Answer and make outbound phone calls to medical establishments and patients Receive and process orders for wheelchairs in the system Verify insurance, co-pays, and deductibles; communicate this information to patients and relevant medical personnel Coordinate fittings and training sessions for wheelchair use Handle a high volume of incoming and outgoing faxes Ensure orders are flowing smoothly through the system Provide compassionate and responsive service to individuals, including those in crisis situations Qualifications: Excellent customer service and communication skills Strong organizational abilities, able to multitask i...Coordinator, Account, Client, Operations, Accounting, Staffing