Job Details

O2 Employment Services is working with a reputable, locally and family-owned Collision Repair Company to find their next Customer Service Representative. This position is based in Redding, CA.

The ideal candidate will be dependable, organized, and customer-focused with strong phone and communication skills. The team takes pride in quality work, professionalism, and maintaining a clean, organized environment.

Customer Service Representative Compensation:

• $20 per hour
• Paid Health Insurance
• 401(k) with employer match
• Full-time: Monday - Friday

Customer Service Representative Qualifications:

• Previous customer service and multi-line phone experience required
• Dependable, organized, and professional
• Excellent telephone and interpersonal skills
• High School Diploma or equivalent
• Valid Driver's License

Customer Service Representative Responsibilities:

• Answer phones, greet customers, and assist with inquiries
• Convert calls and walk-ins into appointments for estimates and repairs
• Schedule and confirm estimate and repair appointments
• Follow up with customers who received estimates but have not yet booked repairs
• Provide updates to customers throughout the repair process
• Coordinate rental cars or other transportation as needed
• Assist customers with final paperwork and vehicle pickup
• Shuttle customers

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

O2 Employment Services is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities or sincerely held religious beliefs to perform the essential functions of the position.