Job Details

Join Us At Cvs Health

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Under general supervision, analyzes service center trends, including volumes, arrival patterns, staff productivity and resource allocation.

Required Qualifications

• At least 1 year of experience in a service center environment
• Demonstrated analytical and problem-solving skills.
• Demonstrated ability to handle multiple assignments competently, accurately and efficiently.

Preferred Qualifications

• 3-5 years experience in high volume customer service environment with actual experience in workforce
• Excellent communication skills
• Ability to learn new software
• Ability to think outside the box
• Ability to obtain and analyze large sets of data
• Experience with forecasting and scheduling in a PBM setting

Education

High School Diploma

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $43,888.00 - $85,068.00

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.