Job Details

Revenue Cycle Training Specialist

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The Revenue Cycle Training Specialist position is within Yale Medicine Training & Development supporting the Revenue Cycle Operations team. This role is responsible for developing and delivering revenue cycle training programs and quality data analytics for Yale Medicine revenue cycle management and frontline staff. This position will assess training needs and design, develop, and implement revenue cycle programs across Yale Medicine. This highly visible role involves partnering with Yale Medicine's business unit managers and leaders to provide training and learning programs across various job levels and groups within the Yale School of Medicine's clinical practice, one of the largest academic multispecialty group practices in New England.

Required Skills and Abilities:

• Expertise in Adult Learning Principles: A master learning facilitator who has a deep understanding of adult learning theories and principles. This includes knowing how adults learn best, utilizing techniques such as active learning, experiential learning, and self-directed learning to engage medical professionals effectively.
• Revenue Cycle and Technical Proficiency: Given the revenue cycle context, it's crucial for the revenue cycle quality and training specialist to have a strong grasp of revenue cycle concepts, knowledge and technical skills related to the medical field. Being well-versed in medical terminology, procedures, and the latest healthcare and revenue cycle operations technologies enables the facilitator to provide relevant and practical training.
• Ability to demonstrate mastery of general technology fluency and the ability to apply transferable technical skills across various platforms and systems, including industry standard instructional design tools and software.
• Platform and Systems Proficiency: Fluent in the Epic Professional Billing and other revenue cycle platforms to design and deliver technical training and develop quality reports and other performance improvement instruments.
• Effective Communication and Interpersonal Skills: Master facilitators must possess excellent communication skills to convey complex information clearly and effectively. Additionally, strong interpersonal skills are needed to build rapport with learners, foster a collaborative learning environment, and address any concerns or questions that may arise during training. Curriculum and Instructional Design Expertise: The ability to design and develop comprehensive curricula and instructional materials tailored to the needs of medical professionals is essential. This includes creating engaging content, leveraging technology and multimedia tools, and continually assessing and refining the training programs based on feedback and learning outcomes.

Preferred Skills and Abilities:

• Revenue Cycle Informaticist Epic certification: The revenue cycle informaticist supports managers by helping them use analytics tools like SlicerDicer, dashboards, and productivity scorecards to address business needs, and provides education on these tools to empower staff. They coordinate with IT and business intelligence to determine effective operational solutions. A typical day involves meetings with directors to analyze data for performance improvement, conducting training sessions for managers, and collaborating with IT and business intelligence on enhancement requests.
• Professional Billing Epic Certification.

Principal Responsibilities:

• Deliver learning and development programs through various modalities including instructor led classes, Webinars, eLearning, small group facilitation, 1:1 coaching, self-directed reference materials.
• Apply instructional design (ADDIE) methodology when developing and delivering learning programs. Design eLearning outlines and storyboards as needed.
• Build relationships with business unit leaders and managers when initiating the creation of a learning program and during the closure or follow up phase.
• Analyze user needs and create proposals for new training programs or systems.
• Apply project management skills to oversee timelines, key deliverables, and monitor risks during the development and implementation of a learning program.
• Conduct on-site performance observations of business and operations to identify specific gaps in knowledge, skills, and behavior in the learning population.
• Organize classroom schedules with facility and technical resources. Ensure program schedules and learner registration are setup and enrollment is monitored.
• Collect feedback on training quality and delivery through evaluations and surveys, etc. Assimilate results, develop and report on key performance indicators (KPI). Develop and implement measures to address identified deficiencies and enhance the program.

Required Education and Experience:

Bachelor's degree in business, human resources, organizational communication, or related field. 3-5 years of experience designing, developing, delivering, and evaluating leadership development, operations training, and performance improvement initiatives.